Hey there! At Pacefeet, we’re not just another online shoe store—we’re a team of passionate folks who genuinely care about your experience. Ever since our founder, Jake, started this journey in his garage, one thing hasn’t changed: we read every single email that comes our way. No bots, no canned responses—just real people who love what they do.
Fun fact: Jake still replies to at least 10 customer emails a week himself. He says it keeps him grounded. So, if you’ve got a question, a suggestion, or just want to chat about your latest pair of kicks, don’t hesitate to reach out. We’re all ears.
Whether you’re curious about sizing, need help with an order, or just want to share your Pacefeet story, we’re here for you. Here’s how you can reach us:
Prefer typing? Our live chat is open during business hours—look for the little icon in the corner. Or, if you’re old-school like some of us, fill out the contact form below. Either way, we’ll get back to you pronto.
Let’s be real—without you, we wouldn’t be here. That’s why your feedback isn’t just welcome; it’s celebrated. Remember that time we redesigned our UltraComfort sneakers based on customer complaints about the laces? Yeah, that was all thanks to emails like yours.
So, whether you’re thrilled with your purchase or something didn’t quite hit the mark, tell us. We’re not perfect, but we’re always listening—and always improving. Plus, who knows? Your idea might just become our next bestseller.
P.S. If you’re wondering about returns or exchanges, check out our FAQ page. But if you’d rather talk to a human (we get it), just give us a ring.
